Refund & Cancellation Policy

You are entitled to a complete 100% refund of fees paid for an Arthasaar filing plan under the following verified circumstances:

• Duplicate Payment: You were charged more than once for the same filing plan or assessment year due to an intermittent network disconnection or payment aggregator error.
• Cancellation Prior to CA Review: In a CA-Assisted Plan, you submit a written cancellation request via email/support ticket before an empanelled CA has commenced document examination or return preparation.
• Platform Filing Failure: Our automated system or assigned expert fails to prepare and transmit your return prior to the statutory deadline, provided all required documents (Form 16, AIS, Bank statements) were uploaded by you at least 48 hours prior to the official deadline.
• Incompatible Return Type: If you paid for a self-filing tier and subsequent statutory amendments or complex transaction types (e.g. specialized foreign trust schedules) cannot be supported by our engine, and you choose not to upgrade to an assisted tier.

• Return Already Uploaded: The ITR JSON payload has been transmitted to the Income Tax Department portal and an Acknowledgement (ITR-V) number has been generated.
• Rejection Due to Inaccurate User Information: The return is rejected or invalidated by the ITD Centralized Processing Centre (CPC) due to incorrect PAN, invalid bank pre-validation, or conflicting Aadhaar data provided by the user.
• Departmental Tax Adjustments: Notice or demand raised under Section 143(1)(a) by the Income Tax Department due to pre-existing arrears or tax mismatches in Form 26AS.
• User Inactivity: In a CA-Assisted Plan, failure by the user to respond to clarifications or upload essential documents within 30 days of purchasing the plan.

To initiate a cancellation and refund request, follow these simple steps: